All orders are final once they have been processed through the checkout. However, you may still cancel items as long as we haven't started the shipping process. This is usually within 1 hour of placing your order. If you do need to cancel, please reach out to us immediately at email@example.com.
Unfortunately, no further changes can be made to your order once the shipment is processed including and not limited to; removing and/or adding items to your order, combining orders or canceling your order.
We are sincerely apologetic that there is a concern with your order. Please contact our friendly Customer Care at firstname.lastname@example.org for personalized support. (Please quote your order number with your inquiry)
Your order will be shipped within 3 days. During sale events and a new collection launch, there may be a slightly longer duration.
Once your order has been placed you will receive an order confirmation email. Once your order has been dispatched you will immediately receive another confirmation email with your tracking number.
Within the United States:Delivery is between 3-5 business days and is fully traceable once shipped.
We take satisfaction in providing our customers with fast and reliable shipping and thus offer free for all US orders. Orders are shipped within 2-3 business days and delivered within 3-7 business days.
All of our orders are shipped via DHL, FedEx, USP, UPS, and other carriers, depending on your location.
Not at this time. We only ship to the United States and Canada.
We recommend the “short”version for those under 5'4" and the "tall version"for those 5'4" or taller. It all depends on how long you want to look when you wear it!
If your pajamas don't feel like the perfect fit, get in touch with us as soon as you can. You can then send the unwanted item(s) back to us for a refund as per Returns Policy .
We are still a small company. We cannot offer a personalized item at this moment.
A tracking number will be provided once the order has shipped, so you may also want to follow up with our customer support team if it hasn't arrived within 7 business days from the shipping date.
Return & Exchanges
We understand that sometimes you may want to return an item. If you’re not satisfied with a product you purchased from us, we’re happy to help. You have 14 days from the date of your original purchase to return it for a complete refund or exchange. The product must be in its original packaging, unused, and not damaged. Please see more info here: Return Policy
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at email@example.com and we’ll take you through the process.
Currently, we are not able to offer exchanges, so if you would like another size/style, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Final Sale Items are not eligible for return. Final Sale will be indicated on the product pages and at checkout.
If you have purchased a final sale item, your order is not eligble for return or an exchange.
*Please contact us if you have questions with sizing.
Buy Now, Pay Later
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.
For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.
Shop Pay Installments is only available to customers with a United States billing address and phone number. Customers with international billing addresses and phone numbers can't use Shop Pay Installments.
No, there are no late fees if you miss a scheduled payment.
There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.
After your refund is processed, the refund amount will appear on your payment schedule within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.
If your order is made with monthly payments, then the paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable.